Privacy Policy

With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. This is why, at LovinWood®, we respect the confidentiality of our customers' and members' information.

Our privacy policy describes what data is collected on the LovinWood® website and how it is used.

In order to earn your trust and build a strong relationship with you, LovinWood® does everything in its power to preserve the confidentiality of your information and that of your customers.

Please feel free to contact us at any time if you have any questions regarding our privacy policy:

By email to:
prive@lovinwood.com

Consent

Your knowledge and consent are essential to the collection, use or disclosure of your personal information, except as required or permitted by law. You always have the choice whether or not to provide us with your personal information. However, your decision not to provide us with certain information may prevent us from providing you with our products or services. We will not require your consent to the collection, use or disclosure of information as a condition of providing you with a product or service, unless we need the information to be able to provide you with the product or service.

Collection and Use of Information

LovinWood® explicitly asks you when we need information that personally identifies you. LovinWood® collects the following information through the online registration form:

• Name
• First name
• Postal address
• Postal code
• Email address
• Telephone / fax number
• Credit Card Number
• Gender / Sex
• Age / Date of birth
• Occupation

The personal information we collect is gathered through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Your personal information is used to create your customer area on the LovinWood® website, to track your orders and to provide you with information specific to LovinWood® products and services. The payment information collected is used to pay for your order. The demographic and profile data collected by LovinWood® may be used for statistical analysis and to personalize this website or any e-mail communication in order to display the most relevant information to you.

Exactness

Your personal information will be kept in the most accurate, complete and up-to-date form necessary for the purposes for which it is to be used.

Limitation on Use, Disclosure and Retention

Personal information may not be used or disclosed for purposes other than those for which it was collected, unless you have consented to it being used or disclosed or as required or permitted by law. Personal information will be retained only for as long as is necessary for the purposes for which it was collected, or as required by law.

Log files and cookies

A cookie is a small computer file or piece of information that may be stored on your computer's hard drive when you visit our websites.

We collect certain information through log files and cookies. This primarily includes:

• Operating system
• Pages visited and queries
• Time and day of connection

We may use these cookies to improve the functionality of our website and, in some cases, to provide a personalized online experience to visitors.

Cookies are commonly used and most web browsers are set up by default to automatically accept them. You can change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie, allowing you to decline it. Please note, however, that if you disable cookies, you may not experience the full performance of our website.

Communications sent by the site

Special Offers and New Products

All new users receive a welcome email to verify their new account and confirm their password and login ID. Established users will receive information about products, services, special offers and a newsletter. In order to respect the privacy of our users, we offer the option to not receive these types of communications. Customers can unsubscribe via the unsubscribe link located at the bottom of each email.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for their contact information such as name and email address. In order to respect the privacy of our users, we provide the option to unsubscribe from these communications via the unsubscribe link located at the bottom of each email.

Service Information

Sometimes it is necessary to send information related to our service. For example, if our system is temporarily unavailable for maintenance we may send an email to our users. Generally, users cannot unsubscribe from these communications, although they can deactivate their customer account. However, these communications are not promotional in nature.

Customer Service

We communicate with our users on a regular basis to provide requested services and to assist them with issues related to our products and services via email and telephone, depending on the user's preferences.

Right of opposition and withdrawal

We are committed to providing you with the right to object and withdraw your personal information.
The right to object is understood as the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned during collection.

The right of withdrawal is understood as the possibility offered to Internet users to request that their personal information no longer appears, for example, in a mailing list.

To exercise these rights, you can contact us:

By email to:
prive@lovinwood.com

Right of access

We undertake to recognize a right of access and rectification to the persons concerned wishing to consult, modify or even delete information concerning them.

The exercise of this right will be done directly via the online customer area by logging in at the following address: https://lovin-wood.com/account/login

In some cases where the law allows it, however, we will not share certain information with you. For example, we may not disclose information about you if it also concerns other people, if it is subject to legal or security restrictions, or if it is commercially proprietary information.

Security

The personal information we collect is stored in a secure environment to prevent loss, use, unauthorized access and disclosure.
People working for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

• SET (Secure Electronic Transaction) protocol
• Access management
• Computer backup
• Username / password

We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always a degree of risk when using the Internet to transmit personal information.

Other websites

Our website may contain links to third-party sites that are not governed by this Privacy Policy. While we strive to only include links to sites that have high privacy standards, our Privacy Policy no longer applies once you leave our website. Furthermore, we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy statements of those sites to learn how your information will be collected, used, shared and disclosed.

Handling customer complaints and suggestions

You may send us your questions or requests about our privacy policy or practices using the following contact information:

By email to:
prive@lovinwood.com

Legislation

We are committed to respecting the provisions of French legislation.

Policy Changes

We reserve the right to change this privacy policy from time to time. If LovinWood® changes its privacy policy, users who have authorized us to do so will receive an email notification. Any changes will be posted on this page.